Privacy Policy

Peninsula Mental Health First Aid
ABN: 60104347502
Effective Date: January 2026

Our Commitment to Your Privacy

Peninsula Mental Health First Aid ("we", "us", "our") is committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you interact with our website, book courses, or communicate with us.

What Information We Collect

We may collect the following types of personal information:

Contact Information:

• Full name

• Email address

• Phone number

• Postal address (if provided)

Course Registration Information:

• Organisation/workplace details (if applicable)

• Course preferences and booking details

• Payment information (processed securely through third-party payment providers)

Communication Records:

• Messages sent through our contact form

• Email correspondence

• Records of phone conversations

Technical Information:

• IP address

• Browser type and version

• Device information

• Pages visited on our website

• Time and date of visits

How We Collect Information

We collect personal information when you:

• Complete our contact form or course registration forms

• Book a course through our website

• Email or phone us directly

• Subscribe to our newsletter (if applicable)

• Visit our website (through cookies and analytics)

How We Use Your Information

We use your personal information to:

• Process course bookings and registrations

• Communicate with you about courses, schedules, and important updates

• Send course materials and certificates

• Respond to your enquiries and provide customer support

• Process payments for courses

• Improve our website and services

• Comply with legal obligations

• Send marketing communications (only with your consent)

How We Share Your Information

We may share your personal information with:

Mental Health First Aid Australia (MHFA):

• We share participant details with MHFA to issue nationally accredited certificates and maintain course records

Payment Processors:

• Secure third-party payment providers to process course fees (we do not store credit card information)

Service Providers:

• Website hosting providers (Wix.com)

• Email service providers

• Other third-party service providers who assist in operating our business

Legal Requirements:

• Government agencies or authorities when required by law

• To protect our legal rights or prevent fraud

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

Data Security

We take reasonable steps to protect your personal information from:

• Misuse, interference, and loss

• Unauthorised access, modification, or disclosure

Security measures include:

• Secure Socket Layer (SSL) encryption for data transmission

• Password-protected systems

• Restricted access to personal information

• Regular security reviews

However, no method of transmission over the internet is completely secure. We cannot guarantee absolute security of your information.

Data Retention

We retain your personal information for as long as necessary to:

• Fulfill the purposes outlined in this policy

• Comply with legal, accounting, or reporting requirements

• Resolve disputes and enforce our agreements

Course participant records are retained in accordance with MHFA Australia's requirements for accreditation purposes.

Your Rights

Under the Australian Privacy Principles, you have the right to:

Access: Request access to the personal information we hold about you

Correction: Request correction of inaccurate or incomplete information

Complaint: Make a complaint about how we handle your personal information

Opt-out: Unsubscribe from marketing communications at any time

Deletion: Request deletion of your information (subject to legal and operational requirements)

To exercise these rights, please contact us using the details below.

Cookies and Tracking

Our website may use cookies and similar tracking technologies to:

• Improve user experience

• Analyse website traffic and usage patterns

• Remember your preferences

You can control cookies through your browser settings. Disabling cookies may affect website functionality.

Third-Party Links

Our website may contain links to third-party websites (e.g., Mental Health First Aid Australia, social media platforms). We are not responsible for the privacy practices of these external sites. Please review their privacy policies separately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updated versions will be posted on our website with a revised effective date.

We encourage you to review this policy periodically.

Children's Privacy

Our services are designed for adults (18 years and over). We do not knowingly collect personal information from individuals under 18 years of age without parental consent.

Contact Us

If you have questions, concerns, or complaints about this Privacy Policy or how we handle your personal information, please contact:

Clare Cox
Peninsula Mental Health First Aid
Email: clare@peninsulamhfa.com.au
ABN: 60104347502

We will respond to your enquiry within a reasonable timeframe, typically within 30 days.

Complaints Process

If you believe we have breached the Australian Privacy Principles, you can lodge a complaint with us. We will:

1. Acknowledge your complaint within 7 days

2. Investigate the matter thoroughly

3. Provide a response within 30 days

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

Office of the Australian Information Commissioner
Website: www.oaic.gov.au
Phone: 1300 363 992
Email: enquiries@oaic.gov.au

Last Updated: 22 January 2026
Peninsula Mental Health First Aid
ABN: 60104347502